Terms & Conditions
1. About These Terms of Purchase
1.1 These Terms andConditions of Purchase(“Terms and Conditions”) apply when you, as an individual or a business, make a purchase from www.prisrosetter.se and related websites (“the Website”). When you shop on the Website, a contract is formed between you and Monomak AB/Prisrosetter.se, with corporate registration number 556495-0318 (Monomak AB), Krossgatan 36, 16250 Vällingby (“Monomak,”“us,”or“we”).
2. Contact Us
If you have any questions about these Terms of Purchase or your order, please feel free to contact us. You can easily reach us by sending an email to hej@prisrosetter.se
3. Agreement and Order
3.1 When you make a purchase on the Website, you agree to these Terms of Purchase, which apply to all our sales to individuals and businesses/organizations. You must be at least 16 years old and have the legal capacity to enter into a contract under applicable law; for example, you must not be under legal guardianship.
3.2 Once you have completed your purchase, we will send an order confirmation to the email address you provided, confirming that we have received your order; at that point, a binding contract is formed. When your order is shipped, you will receive an email with a tracking link to the package ID (this does not apply to orders picked up at our location).
3.3 We may need to refuse an order if you have provided us with incorrect information at checkout, if we suspect an attempt at fraud, or if the order cannot be completed because the product you ordered is out of stock. In such cases, we will notify you as soon as possible.
4. Prices and Payment
4.1 The prices listed on the Website at the time of ordering apply to your order. All prices are displayed in local currency and include applicable sales tax.
4.2 If a price or product information listed on the Website is incorrect and you realized or should have realized this, the price or information will not apply to the purchase. In such cases, we will contact you as soon as possible.
4.3 We offer various payment options via Klarna Checkout. Monomak AB is the account holder with Klarna. The available payment options are listed on the Website and at checkout. We and the payment service providers reserve the right to choose which payment options we offer from time to time. Through Klarna Checkout, you can choose the payment method that suits you best. When you make a payment, you enter into an agreement with Klarna, and the right to receive payment from you, along with all associated rights, thereby belongs to Klarna. Payment must therefore be made exclusively to Klarna, and Klarna’s terms and conditions will apply in addition to these Terms of Purchase; see Klarna’s terms and conditions here. If you choose to pay by credit, Klarna is the creditor. For business customers, an invoice is sent by Klarna’s subsidiary, Billie.
5. Shipping and Delivery
5.1 Products are delivered to you either via Postnord Home Small Prio or as a package via DHL to a pickup location. You can find information about your options on the Website and at checkout. In Sweden, shipping is free if your order total exceeds 799 kronor. If your order total is less than 800 kronor, the shipping fee is 65 kronor. You can also pick up your order from us in Vällingby by prior arrangement. We do not have a store with regular business hours.
5.2 We usually ship your products 1–2 days after your order is placed. It may take longer during holidays or vacation periods, but we’ll provide information about that when applicable. Delivery times vary depending on where in Sweden you live and your chosen delivery option. Normally, it takes 1–2 days with Postnord Home Small Prio (see info from Postnord here).
We always strive to deliver your order within the estimated number of business days for delivery as stated on the Website. Please note that delivery times may vary depending on where you live, the delivery option you choose, and the season. If your order is delayed, we will contact you, and you have the right to cancel the purchase if the delay is of significant importance to you.
5.3 Upon delivery, you will receive a notification via text message, phone call, or email. If the order is sent to a postal agent and you have not provided a cell phone number or email address, you will receive a delivery notice by mail. You are responsible for picking up your order within the time frame and in the manner specified in the notification.
5.4 Depending on which country version of our website you are shopping from, we deliver to Sweden, Norway, Finland, Denmark, the Netherlands, or other countries within the EU. To order items to a Swedish address, you must therefore place your order via the Swedish site. If there are any delivery restrictions, we will inform you of them at the beginning of the ordering process.
6. Unclaimed Packages
Packages that are not picked up within the time specified on the delivery notice (usually 7 days/one week) will be returned to our warehouse. If you do not notify us that you wish to cancel your purchase, we reserve the right to charge an administrative fee of 150 kronor to cover our costs for handling and return shipping in cases where you do not pick up your package.
7. Promotions and Discounts
From time to time, we may offer promotions, discount codes, and other offers for various products (“Offers”). Such Offers are valid only for the period specified in connection with such an Offer and as long as the product is in stock. Offers cannot be combined with other discounts unless expressly stated on the Website. In all other respects, these Terms of Purchase also apply to Offers.
8. Right of Withdrawal and Right to Return
8.1 Under EU consumer protection law, you have the right to cancel your purchase within 14 days from the day you, or a person acting on your behalf, receive the product you purchased on the Website.
8.2 When exercising your statutory 14-day right of withdrawal, you have the right to open the packaging and examine the product to the extent necessary to assess its nature, characteristics, and functionality. As a consumer, you have a 14-day right of withdrawal from the date you received the items purchased from the online store at prisrosetter.se. Once you’ve emailed us regarding a return, we’ll email you a QR code for the return label. The return fee is 59 SEK. A refund of the order total (minus any return fee) will be issued once the return has been approved. Please contact us before returning an item, and note that the products must be in the same condition as when you received them.How to Cancel Your Purchase
You can cancel your purchase by clicking this link, which will take you to the cancellation request form! Here you can easily cancel your purchase!
Alternatively, you can cancel your purchase by emailing us at hej@prisrosetter.se and letting us know that you wish to cancel your purchase, and then returning the products to us in their original, undamaged condition, unused, and in their original packaging if applicable. Our return address is:
Monomak AB
Krossgatan 36
16250 Vällingby
You will receive your refund within 7 days of the date we receive the products back. The refund will be issued using the same payment method you selected at the time of purchase, unless there is an obstacle to such a refund or unless otherwise agreed. If you have entered into a separate payment agreement with our payment service provider, the payment service provider will handle your refund.
Did we pack the wrong items?
Mistakes happen. If we packed the wrong items, email us at hej@prisrosetter.se and we’ll take care of it by sending you the correct products!
9. Complaints
9.1 If there is a defect in your product, you have the right to file a complaint regarding the defective product in accordance with mandatory consumer protection laws. If you wish to file a complaint, please contact us as soon as possible after discovering the defect. Filing a complaint within two months of discovering the defect is always considered to be within a reasonable time.
9.2 Once the product subject to the complaint has been received and the complaint has been determined to be valid, we will compensate you in accordance with applicable law. This means that the defect will be repaired or that we will replace the defective product with a new one. If neither of these options is possible, you are instead entitled to demand a price reduction commensurate with the defect or to cancel the purchase in accordance with applicable law. You are also entitled to compensation for your damages in accordance with applicable law. Please note that we reserve the right to reject a complaint if it turns out that the product is not defective under applicable law.
10. About These Terms of Purchase
10.1 We reserve the right to amend these Terms of Purchase; however, the Terms of Purchase you accepted at the time of your purchase will always apply to that purchase. The most recently published version of the Terms of Purchase is always available on the Website. Changes to the Terms of Purchase take effect once you have accepted the Terms of Purchase, that is, when you make a new purchase on the Website.
10.2 These Terms of Purchase shall be interpreted and applied in accordance with Swedish law. If any provision of these Terms of Purchase is held to be invalid or unenforceable by a competent court, authority, arbitration tribunal, or alternative dispute resolution body, the remainder of that provision and all other provisions shall remain fully valid and enforceable in accordance with applicable law.
11. Personal Data
We process all personal data in accordance with Swedish law and the Personal Data Act (1998:204), PUL. Under this law, we must ask for your consent to process and store information about you in our database. By shopping at monomak.se, you confirm that we may collect your personal data. We store the following personal data about our customers.
Customers: First Name, Last Name, Company/Organization, Email, Personal/Organization ID Number, VAT Number, Address, ZIP Code, City, Country, Phone Number.
Orders: IP address, Email, Personal/Organization ID, VAT number, Address, Company, First Name, Last Name, Address, ZIP Code, City, Phone Number.
As a customer, you may request an extract, correction, or deletion of this information at any time. We never disclose personal data to third parties, except in the case of card payments to Klarna or our own invoicing system, Fortnox. Exceptions are made in the event of legal action, such as fraud. All fraudulent orders and attempts at fraud will be reported to the police.
You are always welcome to contact us if you have any questions or complaints regarding your order. You can easily reach us at hej@prisrosetter.se
The Terms and Conditions were established by Prisrosetter.se/Monomak AB in November 2025.
We warmly welcome you as a customer at Prisrosetter.se // Jessica Hurtsén, CEO